Showing emails in activity stream on employee portal

[JordyZ]

Hi,

Since it is not possible to show emails in the activity stream on the employee portal

Service Portal: Email activity is not displayed in standard "Ticket Conversations" widget - Known Er...

I was thinking of creating a new tab in the standard ticket configurations with a custom widget that shows emails. 

Is this a good workaround? Does anyone have experience with a widget like that?

[Kieran Anson · Accepted solution]

Hi,

I'd suggest taking a look at the CSM plugin, it introduced its own conversation layout that displays emails. 'CSM Standard Ticket Conversation' widget being used for CSM case records and is very useful

[JordyZ]

Hi @Kieran Anson ,

Thanks a lot for pointing me in the right direction. Would this be the correct set up for using the widget?

I do indeed see emails now!

[Ankur Bawiskar]

@JordyZ 

yes this is fine.

[Ankur Bawiskar]

@JordyZ 

before proceeding on your approach check the point mentioned by @Kieran Anson