significance of Action Name

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ServiceNow Use6
Tera Guru

‎07-02-2025 06:10 AM

Hi,

What is the significance of Action Name in UI Action? I only know that when we are calling server-side code from client-side, we use it gsftSubmit(null, g_form.getFormElement(), actionName), and then we write server-side logic. Even then, how is the action name helping us? Kindly help.

Regards

Suman P.

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Sateesh Kumar D
ServiceNow Employee
ServiceNow Employee

‎07-02-2025 08:40 PM

Hi,

That is a very good question, usually developers don't care about.

Action Name is used by the system to identify whcih button (UI action) was clicked on a form. That's why it's important to use a unique action name for each UI action on a table.

Developers can leverage this to write a reusable server side code, they can use gs.action_name on the service-side to determine which action was invoked. This enables them to create a common function on script include and the behaviour can be controlled based on the action name.

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Sateesh Kumar D
ServiceNow Employee
ServiceNow Employee

‎07-02-2025 08:40 PM

Hi,

That is a very good question, usually developers don't care about.

Action Name is used by the system to identify whcih button (UI action) was clicked on a form. That's why it's important to use a unique action name for each UI action on a table.

Developers can leverage this to write a reusable server side code, they can use gs.action_name on the service-side to determine which action was invoked. This enables them to create a common function on script include and the behaviour can be controlled based on the action name.