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Hello TeamI'm writing a script include to validate the catalog form.If the input values match with record on the table then alert the user that "our database is showing that you already registered". And clear the value.I also wrote the catalog client...
All, Is there an easy way to know if the notifications are going to an ITIL user or an end user instead of going through each notification separately. We had over 350+ notifications currently active and it would be a tedious process to go through th...
Hello, Has anyone had success creating a report for the stats of a specific knowledge base? I can create a report comparing knowledge bases, and I can get it down to one KB, but from there I do not know how to divide up the data within that KB by, sa...
When change moved to authorize state, it will generate approvals in our instance, when the approvals got approved, it should move to scheduled state, But after approving the change, It is not showing the approvers name in the work notes tab who has a...
Req: To integrate jira server change management with servicenow . There are some custom fields in Jira change management like QA, UAT for normal change. Can we achieve this through custom API? Also in ServiceNow the service desk or the help desk grou...
The Area field has the options: ti and seg: IT in the field system: APP, BRM, CAPTA, GPPSEG in the system field: SMS, IMS, ACS Now the problem is, I need to reference it multiple times, so when the Area field is selected the following are presented i...
Im using the Vancouver version and my workspace is custom workspace
I am creating an incident when user enters the issue and clicks on create in portal widget but not able to display the incident number created using c.server.get(obj).then(function (response)....console.log is showing the correct incident number crea...
I have a ITSM instance, and runs a virtual agent, after i upgrade to CSM module too, when a user opens a ticket on service portal, and choose to conect to live agent, the internal user who need to open the ticket to start a conversation, the active c...
I have integrated PagerDuty with our ServiceNow Instance and currently I can have ServiceNow generate a ticket within PagerDuty. When that happens, PagerDuty creates a work note on the ServiceNow incident as followed.[PagerDuty Integration] PagerDuty...
Hi Team, Could you please help me with the below query. Thanks in advance.What is the purpose and use of global check box in client script?
Greetings all. I have a business requirement to build a multi-row variable set that covers several different topics at once. I'd like to know if there are any methods of scripting to ignore fields that have no entries and if so what would the script ...
Hi Team,We have a requirement to create notification when a server ci status changes from retired to Non - operational with who has changed it.Could you please how can we create a notification condition and how can we put the user name in email body ...
Hello, I would like to adjust the height of the input text box for a multi line text field and add a scroll bar so that the box won't take up the whole space when requesting items. My form is a catalog item and so far I have tried accessing the multi...
There are out of box notifications in Service now for when someone comments on an article 0 but I cannot find who is it going to and why to those people?i can see its going to a user but the user is not the author or the owner of the knowledge base....
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