SLA Breached Reason Tab

[Blitz]

How to configure or make a script for this use case:

Given as an Incident Resolver,

- When I have an Incident that breaches the SLA, I will see a new tab name: "SLA Breached Reason" 

- This tab will contain a new, multi-line text field named: "SLA breached reason" 

- This tab has to be mandatory and available ONLY if the incident has breached the SLA

Assuming that the section is already developed having a name [sla_breachedreason]

also, for the multiline text field having a name of [u_string2]

Sample if "Has breached" field of related list of Incident is true either of the two task SLA "Resolution" or "Response" the section "SLA Breached Reason" must display after the "Resolution Information" section of the incident

Then I will be able to provide a reason for the SLA breached. 

[Dr Atul G- LNG]

Hi @Blitz 

As I said earlier, the system has no way to know why SLA has been breach so it will be updated by a user manually only 

[imajad]

This will need to be a new table I believe I'm not sure why you would want to do this - why not just make a new field on teh sla level and include your sla breach notes there? i.e why it has been breached? and then just add it as a column. I think you can also dot walk into that field and then show it as a new tab but im not sure 

[Blitz]

The use case is feasible, but the implementation requires a script include & an ajax client script 

[imajad]

you can also do this as a flow but again im not sure why you cant just add it as a column? tbh i dont understand why you need a SI or CS for this lol

[Blitz]

Is it feasible in flow designer ?