SLA configuration

manojbhatt · ‎02-22-2024

We have a requirement to configure SLA as mention below-

Implementation:

Set default SLA for all existing catalogue items to 20 days.
Set default SLA for all existing tasks to equally distribute the 20 days

Dr Atul G- LNG · ‎02-23-2024

Set default SLA for all existing tasks to equally distribute the 20 days
Atul: OOTB, there is no way to do this, as task may very from item to item.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Community Alums · ‎02-22-2024

Hi @manojbhatt ,

Please learn from this video on how to create an SLA, this would help you with your requirement :https://youtu.be/vjPFVcL248s?si=cR7OT17Ys1IXDPr8

Dr Atul G- LNG · ‎02-23-2024

Hi @manojbhatt

Set default SLA for all existing tasks to equally distribute the 20 days
Atul: OOTB, there is no way to do this, as task may very from item to item.

https://youtu.be/NJlYuscVH7g

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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