Evening all
Hoping that someone has come across the same issue and might be able to point out.
So I have a flow designer SLA flow. In that flow when it hits 50/75% timer it carrys out a look up record action which looks at the task_sla table on sys id condition, it then does a create record action and fires off an event triggering a notification which works fine
The next step which is failing, is that I need to update the comments/worknotes of the case which is hitting the percentage markers. I have screen shot the error.
I have done another look up record that points to the Task table with condition is 'sys id is task sla trigger record sys id'.
It errors at this point saying no record is found, any sugestions on how i can update the case ref,
Hi CandyDee,
Did you check if that record exists on the task table by doing a simple list filter query? Did it return the expected record?
Looking at the error screen shot, it looks like you're using the condition 'sys_id=Trigger>Task SLA>Sys ID'.
I believe (based on assumptions), this would be the sys_id of the SLA record, however, you need the sys_id of the task record, so the condition should be 'sys_id=Trigger>Task SLA>Task'.
-> To help others, please mark this as Correct or Helpful if this response has been of any use. <-
Hi CandyDee,
Did you check if that record exists on the task table by doing a simple list filter query? Did it return the expected record?
Looking at the error screen shot, it looks like you're using the condition 'sys_id=Trigger>Task SLA>Sys ID'.
I believe (based on assumptions), this would be the sys_id of the SLA record, however, you need the sys_id of the task record, so the condition should be 'sys_id=Trigger>Task SLA>Task'.
-> To help others, please mark this as Correct or Helpful if this response has been of any use. <-
