SLA Timeline Data in scoped application

[Sean Mauk]

Hi I am looking to access the data behind SLA Timelines for Incident based Task SLAs. Our client wants a Service Portal Page that allows for filtering incidents based on the data displayed in SLA Timeline. I can't find anything about accessing the data directly. I read through the script includes and it looks like they basically build it on the fly using a lot of Global only things like GlideHistorySet to go through each record change and create stages from that. Is there any way to do this from a scoped app?

[Sean Mauk · Accepted solution]

For anyone that is looking for how I ended up accessing the data:

I ended up having to use History Walk . Basically I ended up taking the SLA information from contract_sla and walking through the history of an incident to rebuild the timeline.