SLA Trouble

[yana7]

The SLA for incidents is not triggered when the start condition is met. This occurs after upgrading to the Zurich version

[nityabans27]

Hi @yana7 ,

Can you please share the screenshot of the condition you have put and the incident you want it to get triggered on.

[yana7]

Condition SLA

Log

[Ankur Bawiskar]

@yana7 

So it was working fine before upgrade?

Did you confirm Start condition is actually getting satisfied?

what debugging did you do?

If you are sure it was working before upgrade and nothing changed on SLA config or any script on incident then raise a case with ServiceNow.

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