SLAs won't cancel on cancel condition

[Abbottronix]

Our SLAs are suddenly failing to cancel on their cancel conditions, I've played around with them for an hour and I can't for the life of me figure out what's wrong with them.

As you can see, the SLA should cancel when the incident is no longer at priority 4, however when we change the incident priority, the SLAs don't cancel. 

I tried setting a change of priority as a stop condition and that didn't work either. I really have no idea what's going wrong. Here are the other SLA settings in case they're relevant:

[Dr Atul G- LNG]

Hi @Abbottronix 

Could you please try to Repair SLA as well. 

[Abbottronix]

I'm afraid that didn't make any difference

[Dr Atul G- LNG]

Hi @Abbottronix 

I tried at my end and SLA working fine. 

You may give try to SLA repair.

[James Chun]

Hi @Abbottronix,

That is odd indeed, I tried the same config in my PDI and it seems to be working fine.

Do you want to try changing the 'When to cancel' and its condition to something like below?

If that still doesn't work, we might need to look into the log by enabling the log in the SLA definition.

Cheers