change date on change the duedate field on incident

[nunavathv]

The date field should allow only future dates, and the state field should also change accordingly.

When a future date is selected, the state should automatically revert to the previous state it was in before the date change.

[Dr Atul G- LNG]

Hi @nunavathv

It involves two steps:

1. Create a UI policy that ensures the due date is not earlier than the current date. Add an error message if the user selects a past date.

2. Create a Business Rule that triggers as soon as the date is set to a future date, setting the state to 'In Progress'.

When a future date is selected, the state should automatically revert to the previous state it was in before the date change.

Atul: Need more details. 

[nunavathv]

current date is due date if the due date is changed to the future then the sate of incident should be the  previous sate(befor onhold)

[Dr Atul G- LNG]

Hi @nunavathv 

You can use a 'before' Business Rule to set the state, but I think you're aiming for something more complex. From what I understand, the state should be 'In Progress,' then 'On Hold,' and the state should return to 'In Progress' if the conditions are met. Is that correct?

[nunavathv]

yes