[SOLVED!] Reset / revert the banner logo to the stock default ServiceNow logo

Simone4 · ‎06-27-2018

How to reset the banner logo after uploading a custom logo

So many posts that were answered so I found a way that worked for me (in Kingston) and wrote some instructions. I hope this works for you as well as it worked for me.

Happy developing 😉

Simone4 · ‎06-27-2018

This solution worked in my personal developer instance (Build tag: glide-kingston-10-17-2017__patch6-05-16-2018):

Type "sys_properties.list" in the Filter Navigator

Locate and open the "glide.product.image.light" property

Select the text 'Manage Attachments' located above the 'Name' field, not the actual attachments themselves

Note: Each attachment is the file that was uploaded when changing the banner logo

Tip: It is a good idea to download a copy of the attached images for future reference

Select the checkbox against each attachment then press the 'Remove' button; this will delete the selected attachments

Close the 'Attachments' dialog box

Remove the contents of the 'Value' field, then 'Update' the record (or 'Save' it via the context menu to keep it open)

Refresh your browser to see the change

IMPORTANT:

If this does not work for you, please check that the "glide.product.image" System Property (on the "sys_properties" table) contains it's default values. Please see the attachments provided to see the default values for the "glide.product.image" and "glide.product.image.light" properties.

View solution in original post

Simone4 · ‎11-29-2018

I had a similar issue in a training course, figured it out then wrote this post lol. I'm glad I was able to help you out! 😉

Sanjay7 · ‎04-07-2020

Hello

Does this work in NewYork instance?

Thanks

Sanjay

mark_edwards · ‎10-23-2020

Yes it does, i've just tested this myself.

mark_edwards · ‎10-23-2020

Thank you "sleonce", now I just need to work out how to add the same image to the Service Portal

Simone4 · ‎01-05-2022

... I forgot how to do this and found my own post, lol!

For Rome release Users, you can try leaving the 'Value' field set to "images/logos/sn-logo-light-green.png". This the default value and worked without removing the value.

Happy developing 😉