Sort order for Topics in Virtual Agent Designer

Community Alums · ‎04-14-2019

Hi,

Is there a way to sort the order for virtual agent topics when it is visible in the chat bot window?

Please advise.

Kind Regards,

Amit

Alberto Consonn · ‎04-15-2019

Hi,

at the moment OOTB it's not possible to Order a Topic (it's a product defect).

Refer to the following thread discussion:

Virtual agent order topics

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

Paul Curwen · ‎01-30-2020

Hi,

I can confirm it is fixed in New York. It now sorts correctly as alphabetically ascending by default.

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

Julia Baus · ‎10-22-2020

We actually have the requirement to not sort alphabetically, but by importance. As far as I can see that feature is not available. I have created an idea for this:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=6a7a0c41db8cac104aa5d9d968961906&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

Posting it here in case someone has a similar requirement

Jason67 · ‎10-25-2021

I have a similar requirement. My customer wants the topics in a specific order, not alphabetical.