SOW List Controller Data Broker Transform Error: Cannot read property 'internalType' from undefined

[Chirag Pathak]

Hi Community,

I am encountering a rendering error within Service Operations Workspace (SOW) when trying to open the "Open items" navigation list menu under the Requests section.



My Questions:
1. Has anyone pinpointed the exact field or column configuration (e.g., Stage, Workflow, dot-walked fields) on the sc_req_item or sc_request workspace views that triggers this specific data broker crash post-upgrade?
2. Is there a specific PRB / Known Error record associated with this component transform failure?
Any insights or exact steps to fix the underlying UX view definition would be greatly appreciated!

[Tanushree Maiti]

Hi @Chirag Pathak 

 Check  List Applicabilities and confirms it has required roles.

Navigate to filter navigator, Type sys_ux_applicability_m2m.LIST

1)refer KB: KB2518192 Unable to Access/See Lists on Workspace 

Root Cause
The root cause of the issue is that users without the 'canvas_user' or 'snc_external' roles are not able to see the lists on the workspaces. This is due to an internal story related to Enhanced-Security-model-Adaption for tables sys_ux_applicability_m2m_list, sys_ux_list_menu_config, sys_ux_list, sys_ux_my_list, which requires explicit roles for users to work on those entries.

Steps to Resolve
1. Ensure that users who need to access the objects have the required roles described, which include 'canvas_user' or 'snc_external' for sys_ux_list and sys_ux_my_list, and 'ui_builder_admin' or 'delegated_developer' for sys_ux_applicability_m2m_list.

2) refer KB: KB2558683 Custom Lists Not Displaying in New Workspace for HR 

Resolution

I checked on the issue and found that List Applicability for custom list is missing in the instances.

I have created for the Case Reader to be visible list.

List Applicability: sys_ux_applicability_m2m_list

You can find it from the related list of the UX List:sys_ux_list

Please refer the below vlog which has detailed about the List applicabilities:
https://www.servicenow.com/community/csm-forum/how-to-add-new-list-in-configurable-workspace/m-p/386...

[Ankur Bawiskar]

@Chirag Pathak 

was this working fine and you recently upgraded and error came after upgrade?

is it same for admins?

[Chirag Pathak]

Yes @Ankur Bawiskar it was working fine, Hotfix 4 for zurich is the latest update and it is also for admin since I am one