SOW List Controller Data Broker Transform Error: Cannot read property 'internalType' from undefined

[Chirag Pathak]

Hi Community,

I am encountering a rendering error within Service Operations Workspace (SOW) when trying to open the "Open items" navigation list menu under the Requests section.



My Questions:
1. Has anyone pinpointed the exact field or column configuration (e.g., Stage, Workflow, dot-walked fields) on the sc_req_item or sc_request workspace views that triggers this specific data broker crash post-upgrade?
2. Is there a specific PRB / Known Error record associated with this component transform failure?
Any insights or exact steps to fix the underlying UX view definition would be greatly appreciated!

[Chirag Pathak · Accepted solution]

Hi @DanT44586748758 

Yes in our case using the personalized list in in RITM we removed the stage field and it worked and for knowledge blocks we removed the workflow field from the UX form and it worked.

[kfitch]

Adding canvas_user fixed this for us.   See the link below for KB2518192.

Unable to Access/See Lists on Workspace - Support and Troubleshooting