SOW - quick links

[keerthana10]

Hi experts, I created Quick Links in the SOW view, but they are only visible to me. They are not visible to other users. How can I fix this?

[Shruti]

Hi,

It is the expected behaviour. Quick links are at user level

Refer these articles to make it visible for other users -

 https://www.servicenow.com/community/incident-management-sow-articles/service-operations-workspace-h...

https://www.servicenow.com/community/service-operations-workspace/sow-is-there-a-way-to-set-a-defaul...