SSO issue - asking to enter/choose the email ID every time I try to login

[Suggy]

We implemented SSO. What I observed is, after logging out/closing the browser completely and then open the browser, enter ServiceNow url, its asking to choose/enter the email id (but not password).

Why its asking for email ID upon each log out and login? This never happened in previous SSO set up's that I have done. 

Is this a setting to be changed in ServiceNow or at IdP? Anyone knows? please let me know.

Thanks in advance!!!!!

[GlideFather]

@Suggy OK, this seems to work just right 🙂

[Suggy]

@GlideFather In another SSO integration, for other customer, this is not the behavior. How many ever times you log out and log it, it directly takes you to ServiceNow.

So there is some configuration somewhere as per me.

[Suggy]

Anyone?

[Ambuj Tripathi · Accepted solution]

Hi @Suggy 

Is it asking you to enter the username on servicenow page or on the sso identity provider page?
if its asking on the sso provider page, then SN doesn't have any control over the behaviour of sso page.

If its asking on the SN - instance/login_locate_sso.do page, then you may want to set up the auto redirect IDP? That will redirect you as soon as you hit the instance url.

LMK if this helps.

Cheers!

[Suggy]

Hi @Ambuj Tripathi Thanks for replying. Its on the IDP page. 

and yes you are right, it was controlled by Idp team. I had a meeting with them and got everything clarified.