SSO with G Suite (Google Apps)

[robin_]

Hi everyone,

has anyone experience setting up SSO with G Suite? I found a guide on the Google support page ServiceNow cloud application - G Suite Administrator Help

but it seems outdated.

Already step 1 when it's referring to start ServiceNow application I can't find the "subdomain box"

4. In a new browser tab, start your ServiceNow application.

5. Choose a domain name, entering it in the subdomain box.

6. Paste the value for ServiceNow Login URL that you have copied (https://www.service-now.com/SAMLRedirector/ClientSAMLLogin.aspx) into the ACS URL field.

Any ideas or any good tutorials I could follow?

Thanks,

Robin

[Gowrisankar Sat]

I guess if there is no Domain Specified for your instance, you can ignore that step and proceed further.

[robin_]

Hi Gowrisankar,

I am not sure where to continue the documentation is unclear.

The step:

Paste the value for ServiceNow Login URL that you have copied (https://www.service-now.com/SAMLRedirector/ClientSAMLLogin.aspx) into the ACS URL field.

I am not sure is this in the G Suite admin console or a setting in service now? And if you have a clue, can you tell me where to find this?

Thanks heaps

[ty_roach]

Hi Robin:

Yes, those are the same instructions that I've used to successfully enable SSO with Google GSuite.  One additional fact for you:

1. If you intend to configure your SP (your ServiceNow instance) to do auto-account creation, then you'll need to add attributes on the GSuite side.  I added first_name, last_name, department as an example.  Without them, the transform map to automatically create your accounts will not work.

Ty

[Community Alums]

Hi Ty,

We have been challenged to integrate user data held in G Suite to create sys_user records within ServiceNow. I'm working on the assumption that when you say "auto-account creation" you are referring to this type of integration?

Can you advise what method you used to integrate G Suite with ServiceNow for this? (e.g. LDAP or other method)

Kind Regards

Francis Cavaciuti