email notification

[admin00]

whenever we update an incident record by doing multiple changes (such as changed the assigned to, work notes updated, etc) then there are separate email notifications sent for all updates. For ex: assigned to you, notes have been updated, change in assigned to).

I have a requirement where I have to create one notification which should contain all the changes which are made on the incident record in one update. 

[Dr Atul G- LNG]

Hi @admin00 

I think it is OOTB behavuoru, are you saving multiple times or at one.

Also there are many other notification where, update as True , and this can be reason.

So you need to check all notification and ned to update "the update "field" on notifications,

[admin00]

@Dr Atul G- LNG 

yes, this is OOTB. 

but I have a requirement. where i need to create one notification that will include the work of other notifications.

for ex.: if I am making following changes in incident record, changing the "assigned_to" and updating work notes. 

here, as per servicenow, this will send two different emails for each of the update I did. But I want to create one notification which be sent, and it includes information of both the updates I did.

[Dr Atul G- LNG]

Hi @admin00 

I think, create a Notification like this

and rest all you can remove Updated false. Give a try in PDI.

[admin00]

@Dr Atul G- LNG , how can I include the names of multiple fields which are changed in the body of the notification.