Standard change proposal needs assignment group to be the first approvers

Justin Dirks1
Tera Expert

Hello, 

 

with our Standard change proposal we have a field that asks what assignment group will be approve the proposal before it goes to the change managers.  I am having an issue having them parse that information from the proposal to the post proposal page and have the initial group approvers be asked for approval first. 

1 ACCEPTED SOLUTION

Hi @Justin Dirks1 

 

Mate you need to write the script

 

 

AGLearnNGrow_0-1711462305540.png

Go to System Policy > Rules > Assignment and you should find one listed for the std_change_proposal table. Open this and you should be able change the default Assignment group.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

9 REPLIES 9

Hi @Justin Dirks1 

 

I checked OOTB new template and did not find the assignment group

 

AGLearnNGrow_0-1711461481863.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

it is not a OOB functionality, they asked me to create a look up field on the assignment group as pictured above.

Hi @Justin Dirks1 

 

Mate you need to write the script

 

 

AGLearnNGrow_0-1711462305540.png

Go to System Policy > Rules > Assignment and you should find one listed for the std_change_proposal table. Open this and you should be able change the default Assignment group.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

What would it look like to get what you proposed before.  Thanks!

JustinDirks1_0-1711464639359.png

 

If you want to use this field under change request , then you need to write script in 

 

Go to System Policy > Rules > Assignment and you should find one listed for the std_change_proposal table.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************