Start Microsoft Teams Chat Work Notes Buttons

CM1
Tera Contributor

Have a requirement to remove the 'View in old Teams desktop client' button and text on 'View in new Teams or web client' button on the Work Notes in the Activity Stream after the 'Start Microsoft Teams Chat' functionality was invoked and used on an Incident.  Looking for help locating these to set as inactive and change text.

CM1_0-1724097205697.png

Thanks

1 ACCEPTED SOLUTION

GRKN
Tera Expert

Hi! You can manage the content of this activity stream entry by customizing the related message in the table "sys_ui_message" / resp. module "System UI > Messages" in Application Navigator:

GRKN_0-1724250855007.png

GRKN_2-1724251649172.png

GRKN_1-1724251489360.png

As you can see, you will need some HTML skills ... ^^^

View solution in original post

3 REPLIES 3

Kris Moncada
Tera Guru

Hi @CM1 ,

Is this for the Service Portal? Can you provide a larger screenshot?

CM1
Tera Contributor

This is in the activity stream (Work note) of the Incident the Start Microsoft Teams Chat was initiated from.

CM1_1-1724245582290.png

 

GRKN
Tera Expert

Hi! You can manage the content of this activity stream entry by customizing the related message in the table "sys_ui_message" / resp. module "System UI > Messages" in Application Navigator:

GRKN_0-1724250855007.png

GRKN_2-1724251649172.png

GRKN_1-1724251489360.png

As you can see, you will need some HTML skills ... ^^^