State and Number field is not editable in problem record.

siddharth26 · ‎03-13-2024

Hi All,

I am not able to edit state and Number field in problem record.

could you please let me know how can i edit this field am using a PDI, i have checked ACL and rest of things not able to find any solution.

thanks

sid

Anurag Tripathi · ‎03-13-2024

This is it for number, there is a dictionary override

-Anurag

View solution in original post

Anurag Tripathi · ‎03-13-2024

And same for state, this dictionary override makes it read only.

-Anurag

Dr Atul G- LNG · ‎03-13-2024

Hi @siddharth26

May i know why you wanto make Number a editable?

State : It depend on condition you fill and then record move to next state. also a user need required role to work in Problem record.

https://youtu.be/kp0icIOW1L0

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************