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State and Number field is not editable in problem record.

Not applicable

Hi All,

I am not able to edit state and Number field in problem record.

 

siddharth26_0-1710330666130.png

 

could you please let me know how can i edit this field am using a PDI, i have checked ACL and rest of things not able to find any solution.

 

thanks

sid

1 ACCEPTED SOLUTION

This is it for number, there is a dictionary override 

AnuragTripathi_0-1710331155970.png

 

-Anurag

View solution in original post

6 REPLIES 6

And same for state, this dictionary override makes it read only.

AnuragTripathi_1-1710331212872.png

 

-Anurag

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

May i know why you wanto make Number a editable?

 

State : It depend on condition you fill and then record move to next state. also a user need required role to work in Problem record. 

 

https://youtu.be/kp0icIOW1L0

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