stop additional comment being added on incidents for when files are attached

[cstangoe]

Hi All.

Is there a way to stop additional comments been created in the activity stream on incidents when files are attached?

[Samaksh Wani]

Hello @cstangoe 

Pls refer the below link :-

https://www.servicenow.com/community/developer-forum/how-to-attach-a-file-in-additional-comments-so-...

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

[cstangoe]

Thanks for the reply Samaksh

but the link you have provided is not related to my query. I will edit my question to provide abit more information

[cstangoe · Accepted solution]

Hi All.

I have found the solution to this. I have disabled the business rule of 'Attachment added on calls'

Thanks