Stop sending emails when exporting large numbers of records.

Hideki Adachi
ServiceNow Employee
ServiceNow Employee

If you try to export more than 10000 records with the default value, you will get a popup to send an email.
I would like to prevent the email from being sent for security reasons.

What settings or customizations should I make to prevent the email from being sent?
I know that I can increase the glide.ui.export.warn.threshold parameter, but there is a possibility that it may exceed the maximum value that can be set, so I would like to prevent the popup from appearing or the email from being sent when the button is pressed.

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1 ACCEPTED SOLUTION

Hideki Adachi
ServiceNow Employee
ServiceNow Employee

I was able to verify that the business rule is applied to the [sys_email] table to prevent the email from being sent.

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3 REPLIES 3

Tran Quang
Tera Expert

Hi Hideki Adachi

You can follow: How do I turn off sending large exports by email 

I hope that it can help you.

Hi Tran,

 

Thank you for your advice.

I am sorry that it is not answer which I want to know.

Please let me know if you have any other solution or information.

 

Regards,

Adachi.

Hideki Adachi
ServiceNow Employee
ServiceNow Employee

I was able to verify that the business rule is applied to the [sys_email] table to prevent the email from being sent.