How do I turn off sending large exports by email

[Danny Y]

At some point, while exporting a report with a large number of records, I clicked "send by email" and "always do this" (or words to that effect 🙂

Now I'd like to switch it back, or at least have the choice to wait for it or email it.   But I haven't been able to figure out where to change that setting.

Does anyone know where that might be?

Thanks!!

Danny

[Ankur Bawiskar]

Hi Danny,

That feature is ServiceNow out of the box and I don't think ServiceNow will expose the code behind that and you can change that as per your need.

It seems to me that it is some UI page which shows you that do you want to send an email with the export for large number of records.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Danny Y · Accepted solution]

Thanks Ankur.   Not quite the answer I was looking for, however.

I think I had narrowed my search too much by search on reports and reporting.   By expanding my search to export sending emails, I found another posting, where the person with the question found that there was a user preference in sys_user_preference called export_warn.   Turning that preference off, or removing it completely, restored the functionality I wanted.

Here is the article I found: https://community.servicenow.com/message/986685#986685

[PRASHANTHI SATH]

I think only admins can do, go to User Administration > User Preferences, 

1. Search for the name 'export_warn'

2. Find the user

3. Remove the value 'email' - make it empty

4. Save the form

Regards,

Prashanthi Sathri