Strategies for Identifying and Managing Unused Dashboards in ServiceNow - Seeking Advice

[Kelby Miller]

Our organization currently has over 1,000 active dashboards on ServiceNow, and I suspect not all of them are in use, leading to unnecessary clutter and potential performance issues.

I came across a helpful forum post by Adam Stout on "Tracking and Reporting on Dashboard Usage in ServiceNow," which I've successfully implemented in our environment. This has given us the data on dashboard usage, but I need help identifying which dashboards are candidates for archiving or removal.

Any advice or strategies you can share would be greatly appreciated. Managing such many dashboards is quite challenging, and I am eager to learn from those who have tackled similar issues.

1. Any advice or strategies you can share would be greatly appreciated. Managing such many dashboards is quite challenging, and I am eager to learn from those who have tackled similar issues.

2. What criteria do you use to define a dashboard as "unused"? Is it a certain period of inactivity, or are there other metrics you consider?

3. Once you've identified an unused dashboard, what is your process for archiving or removing it? Do you have a review process or automatically decommission after a set time?

4. Are there any best practices or tools within ServiceNow that you'd recommend for managing this process more efficiently?

5. How do you tell if a dashboard provides value?" which I've successfully implemented in our environment. This has given us the data on dashboard usage, but I need help identifying which dashboards are candidates for archiving or removal.

Any advice or strategies you can share would be greatly appreciated. Managing such a large number of dashboards is quite a challenge, and I am eager to learn from those who have tackled similar issues.