Submit Catalog Item Through Inbound Email Action

[New Developer_S]

Hi Experts,

I have a question regarding Inbound email actions.

An inbound email is sent for creating Catalog item request . The variables are read in the inbound email action but few variables are not available in that Particular Catalog Item configuration. So, the question here is : Will the Catalog item Look for all the Variables in the Incoming Email While creating the Catalog item While creating the RITM ?Should we need to read all the incoming Variables from Inbound email in Inbound email Action ?  what is the expected behaviour ?

Regards,

Tia

[Amit Verma]

Hi @New Developer_S 

You need not to read all the variables from the incoming email. Only pick the variables of interest and use the Cart API to get the RITM created.

Thanks & Regards

Amit Verma

[New Developer_S]

Amit,

Thanks for the reply. Is it possible to give me some Example Code using Cart API to get RITM created ?

regards,

Tia 

[Amit Verma]

@New Developer_S 

Please refer below posts :

https://www.servicenow.com/community/itsm-forum/creating-ritm-using-inbound-action-and-cart-api/m-p/...

https://pathwayscg.com/scripting-for-the-servicenow-cart/

Thanks & Regards

Amit Verma