Subscription notification for Changes

[KritiSrivastava]

Hi, 

There is an option with name "Subscribe" in "Related Links" of any CI. So that when we click on that it creates a record in "sys_notif_subscription" table. And it by default sets table as incident and to a particular incident notification. But I want to change it to change. So that whenever any user subscribes to a particular CI and if that CIs gets used in change. Then they will receive a notification. Please help..

[Community Alums]

Hi @KritiSrivastava ,

You can getting the values set from a Script include called "SubscriptionUtil"

If you look at the script, line number 33, the Table in the "sys_notif_subscription" table is set by the Affected Table which is cmdb_ci, i don't see anything for incident table.

Also, this is a OOTB Script include, i would think 100 times before i change anything.

[Dr Atul G- LNG]

Hi @KritiSrivastava 

I follow this chat and also try to find out but it is not clearly mention where this table is getting set. 

My thought say, as Incident is primary in ITIL so it may set it , Try to check the properties. 

[KritiSrivastava]

Hi Sandeep, 

If you open the notification subscription, you will see the "Table" and "Notification" field. When we click on subscribe this is by default getting created, but I want to set it by default for "Change".

[KritiSrivastava]

Hi Sandeep,

I have also attached screenshot, please check I have highlighted it.