Summary of item being approved for RITM

[kunal16]

Hi,

On an approval form, we see a macro which says like 'Summary of Item being approved'.

For a change request approval, the preview of this macro shows some of the information from the change request like below:

Whereas, for an RITM approval, the approval summarizer looks like

How can I modify the macro for RITM summarizer which will be similar like that of a change request one? - which will show information like Number, Requester, Risk, Impact etc

[Kalaiarasan Pus]

OOB, these fields gets pulled from the default view of the form. If you add the fields to the default form view, it should get reflected in the approval summarizer.

[Pratyush Mandal]

For RITM, you can modify the UI macro called "approval_summarizer_sc_req_item"

OOB link -

https://XXXXX.service-now.com/sys_ui_macro.do?sys_id=f58f8ff40a0006d40090120a11a09057&sysparm_record...

https://dev14732.service-now.com/sys_ui_macro.do?sys_id=f58f8ff40a0006d40090120a11a09057&sysparm_rec...

[kunal16]

Hi Pratyush,

I did find the macro for RITM - approval_summarizer_sc_req_item

But I am not sure how this macro can be modified..... Any thoughts?

[Pratyush Mandal]

1st approcah -

Put code like this -

  ${gs.getMessage('Summary of Item being approved:')}

                      <g:label_spacing />

              </td>

      </tr>

      <g:evaluate var="jvar_ni" expression="var task = ${ref}.sysapproval;" />

      <tr>

              <td width="100%">

                      <table width="100%">

                              <tr class="header">

                                      <td>

                                              $[SP]

                                      </td>

                                      <td>

                                              ${gs.getMessage('Description')}

                                      </td>

                                      <td>

                                              ${gs.getMessage('Price')}

                                      </td>

                                      <td>

                                              ${gs.getMessage('Quantity')}

                                      </td>

                                      <td>

                                              ${gs.getMessage('Total')}

                                      </td>

                              </tr>

2nd Approach -

You can copy the code from UI Macro - approval_summarizer_default

and make necessary changes as per your requirement.

Thanks,

Pratyush