Survey for a catalog item?

[nagapramodkanch]

Hi need help,

Objective: To trigger a survey to requester when REQ is closed for a catalog item - Catalog item1.

Created a survey :

Set to :Certain users can take this survey, based on conditions.

Trigger conditions:

table - sc_request

user field - Requested for

Condition:

status :closed complete (AND) Task type : Catalog item1

1.The survey is not available to the user from self service once his REQ is closed .

2.email logs also do not contain the info that survey invite was sent to user.

3.what is the significance of RELATED FIELD 1,2,3,4 ?

[Harish Murikina]

Hi Naga,

                Do you mean other than self service user mail triggering to take survey?

[nagapramodkanch]

yes that too.

survey is not visbile under MY SURVEYS and i do not see any email logs(email outgoing isnt configured yet) that survey has been sent to caller?

[Harish Murikina]

Hi Naga,

                  1) You have setup survey trigger conditions.

                  2) You have to create new email notification and that notification event should be task.send_survey.

                  3) In that notification give when to send condition table - sc_request and state   == closed

Let me know now your able to get survey or not in email logs.

[nagapramodkanch · Accepted solution]

Configured above steps , however unable to see any survey related email logs.

in the survey i have defined conditions:

STATUS : Closed complete

TASK TYPE : CATALOG ITEM 1

in email notification:

send when :event is fired

event name : task.send_survey

conditions:

STATUS : Closed complete

TASK TYPE : CATALOG ITEM 1