Survey for a catalog item?

[nagapramodkanch]

Hi need help,

Objective: To trigger a survey to requester when REQ is closed for a catalog item - Catalog item1.

Created a survey :

Set to :Certain users can take this survey, based on conditions.

Trigger conditions:

table - sc_request

user field - Requested for

Condition:

status :closed complete (AND) Task type : Catalog item1

1.The survey is not available to the user from self service once his REQ is closed .

2.email logs also do not contain the info that survey invite was sent to user.

3.what is the significance of RELATED FIELD 1,2,3,4 ?

[Harish Murikina]

Are you able to see find the event in event logs "task.send_survey"

[nagapramodkanch]

no cannot find log in event log as well

[Harish Murikina]

So the problem with survey trigger condition. Can you send the screen shot of trigger conditions once.

[nagapramodkanch]

[Harish Murikina]

Hi Naga,

                        You have to create survey condition then only mail can trigger. What you did is you created trigger condition, you should create survey condition .

Delete trigger condition

Create survey condition

In order to create survey condition open "survey_conditions" table then click new.