Survey for a catalog item?

nagapramodkanch · ‎02-26-2015

Hi need help,

Objective: To trigger a survey to requester when REQ is closed for a catalog item - Catalog item1.

Created a survey :

Set to :Certain users can take this survey, based on conditions.

Trigger conditions:

table - sc_request

user field - Requested for

Condition:

status :closed complete (AND) Task type : Catalog item1

1.The survey is not available to the user from self service once his REQ is closed .

2.email logs also do not contain the info that survey invite was sent to user.

3.what is the significance of RELATED FIELD 1,2,3,4 ?

nagapramodkanch · ‎02-26-2015

Configured above steps , however unable to see any survey related email logs.

in the survey i have defined conditions:

STATUS : Closed complete

TASK TYPE : CATALOG ITEM 1

in email notification:

send when :event is fired

event name : task.send_survey

conditions:

STATUS : Closed complete

TASK TYPE : CATALOG ITEM 1

nagapramodkanch · ‎02-26-2015

unable to find the already created survey when clicked on the "survey" lookup field?...

these are all legacy survey techniques rite? we are on eureka patch7.0

Harish Murikina · ‎02-26-2015

When you click survey ref icon it should refer "survey_master" table and what ever surveys are create it shouls how.

Could you confirm once you click ref icon what page its referring.

nagapramodkanch · ‎02-26-2015

the survey i created is not visible .