survey is not cancelled after due date

[Hitesh targe]

Hello Experts,

we have created a survey and it will trigger on monthly basis.

once the survey is triggered and user is not completed the survey with in the due date, survey should cancel and new survey should trigger but our survey is not getting canceled after duedate also.

any suggestions please.

Thanks

[ramak]

Are you using Legacy surveys or Assessment surveys? Send some screenshots if you can.

Cheers

S

[Hitesh targe]

HI Suhas,

we are Assessment surveys(asmt_assessment_instance). Sorry i cannot attach screenshots.

please suggest.

Thanks

[Sumanta Sathua]

I think you have to run below script to remove the expired surveys

Schedule Item

Cancel Expired Assessments

[Nia McCash · Accepted solution]

As Sumanta points out, there is a scheduled job which runs every 30 days which cancels the expired surveys.   In other words, they don't expire immediately, and only when the scheduled job is run.  

You should be able to find the out-of-box scheduled job at https://[instance].service-now.com/nav_to.do?uri=sys_trigger.do?sys_id=e8785d109f233100736af84bc42e7...   OR by navigating to System Scheduler -> Scheduled Jobs -> Scheduled Jobs and looking for the job named "Cancel Expired Assessments"