survey is not cancelled after due date

Hitesh targe · ‎06-05-2017

Hello Experts,

we have created a survey and it will trigger on monthly basis.

once the survey is triggered and user is not completed the survey with in the due date, survey should cancel and new survey should trigger but our survey is not getting canceled after duedate also.

any suggestions please.

Thanks

Nia McCash · ‎06-06-2017

As Sumanta points out, there is a scheduled job which runs every 30 days which cancels the expired surveys. In other words, they don't expire immediately, and only when the scheduled job is run.

You should be able to find the out-of-box scheduled job at https://[instance].service-now.com/nav_to.do?uri=sys_trigger.do?sys_id=e8785d109f233100736af84bc42e7... OR by navigating to System Scheduler -> Scheduled Jobs -> Scheduled Jobs and looking for the job named "Cancel Expired Assessments"

View solution in original post

Tom Boyle · ‎10-10-2018

Thanks for this extra information Nia.

Is it not illogical to have this running every 30 days?

Surely this should be run daily to pick up any surveys past their due date.

I feel like I'm misunderstanding something.

Nia McCash · ‎10-10-2018

I can't comment on why ServiceNow implemented the OOB feature in this way. It does seem a bit puzzling to me as well. You can try to create your own scheduled job using the same code and run it daily.

Tom Boyle · ‎10-31-2018

Hi Nia

Thanks for the reply.

Agreed on that front, we have set it up daily and so far so good (fingers crossed).

//Tom

Naveen87 · ‎04-01-2022

Hey Nia,

I have similar kind of an issue. Can you please look on below link & suggest a solution.

https://community.servicenow.com/community?id=community_question&sys_id=1cbf58cadb26c150dd886c8e139619cc.