Survey responses don't get stored in asmt_metric_result table

[Rashid Yakhyaev]

Hello! 

After an upgrade to Paris patch 3, we are experiencing problems with our survey. The responses do not get stored in the asmt_metric_result table anymore. 

The survey works and the users responses are created but not stored, for some weird reason. 

 

Has anyone else ran into the same problem? I have checked the known error portal but can't find anything there either.

Any advice is appreciated!

[Rashid Yakhyaev]

I have created a case in the HI-portal and will update this thread if/when the issue gets resolved.

Thank you!

[Ct111]

No problem keep us posted...

[Rashid Yakhyaev · Accepted solution]

Just had a chat with ServiceNow. The survey had "Anonymize responses" set to true, which means that you have to have a "guest" user/account on the instance, which we did not have. So we created a user with the id "guest" and firstname Guest and now everything works as it should

[Ct111]

thanks for update.... did you give any role to Guest user or was it not required ?

[Rashid Yakhyaev]

No problems, it was not required. Just id and firstname.