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Observability - Remote Tables - Caché memory usage

Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...

julianponce by Tera Contributor
  • 325 Views
  • 1 replies
  • 0 helpfuls

Resolved! Error: Tenable for ITSM plugin

The connection is setup and returning a 200 code. I have used their code to return the json for a specific chunk outside of ServiceNow, but it's failing inside ServiceNow. This specific piece always fails - https://cloud.tenable.com/vulns/export/{exp...

Event Field mapping script

Hi All,I have a one requirement to add the assignment group of alerts based on some conditions through the event field mapping script, right now for testing purpose I am just hardcoding the assignment group in script but it's not working so can you p...

Soni Rahul by Tera Contributor
  • 1458 Views
  • 6 replies
  • 1 helpfuls

Pass file as input to a Subflow

I am creating a subflow that needs to append to a file opened in the parent flow. The file is a CSV, created using Begin File. I am not finding a way to pass this file into the subflow as input. Any ideas how to do this, please?

ILYA STEIN by Tera Guru
  • 407 Views
  • 3 replies
  • 0 helpfuls

Incident Resolution Codes

I want to recommend the usage of Resolution Code >> giving the cause of the issue under Incident Management in my organization.   Purpose - 1.better categorization as per the cause/Holistic view of different causes of Incidents in env                ...

SumedhaL by Mega Contributor
  • 1175 Views
  • 2 replies
  • 1 helpfuls

How to fix multiple History record creation

Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table)  automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...

Supriya25 by Tera Guru
  • 544 Views
  • 2 replies
  • 0 helpfuls

ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

Email notification when Record producer submitted.

Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question  but problem is the receivers email are based on the user input in RP , and some va...

SujitK by Tera Contributor
  • 382 Views
  • 8 replies
  • 0 helpfuls

Resolved! Service Portal Data table from Instance Export Issues

We have an issue where we are using a Data Table from Instance out of the box widget, and the table was pointed to Table A, but most of the columns that we show are from a reference field of Table B.  Normally users were able to export the records wi...

kemmy1 by Tera Guru
  • 1096 Views
  • 6 replies
  • 4 helpfuls

Resolved! simulate Reference Quaifier onSubmit

I have a few fields with Reference Qualifier attached to them. Due to templates, users have some invalid values stored in them. I want to make sure that data is saved with only valid values. How can it be done to simulate the ref qual on those fields...

KeDix by Tera Guru
  • 392 Views
  • 6 replies
  • 4 helpfuls