Forum Posts
Resolved! How to configure an on submit script include to check if user is in a group
Hello, I currently have a requirement where if a catalog item is submitted, a script needs to run to test if a selected user is already in another group. If the user is not in the group, the submit should fail and an error message should appear. I tr...
Resolved! Using Repeater Component on Standard Record Page in Custom Workspace
Hello, I am trying to setup read-only display of Record Producer questions and answers from question_answer table on my record page in custom built workspace. I was able to create a API connection to fetch the records via REST. The Data Resource is p...
Resolved! when I Copy data from HTML field to String type field on Problem record I get "'"
I'm trying to copy cause notes and fix notes to close notes on the problem record when the state changes to resolve. cause notes and fix notes both are HTML-type fields, and close notes is a String-type field. if you add any special characters in ei...
Field lookup button (magnifying glass icon) does not work on incident, problem or change.
Hello Developers, When I clicked on lookup button (magnifying glass icon) then it is not redirecting to respective page.Lick in incident form if I clicked on magnifying glass icon beside caller field then it will not redirect to users record. same th...
Auto close SCTASK after 7 days, if no response from customer
Hi,We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer shou...
How to Open a new record in main tab in Service Operations Workspace upon clicking on a UI Action
Hi,I am trying to open a new record in the Service Operations Workspace. I have created a declarative action - Create Alert which is implemented as a client script. I have written this code in the Client Script function onClick() { var con = con...
Updation of the checkbox so that once the activity is completed, the checkbox is greyed
Hi All,Currently working on UI builder. I have a requirement to update a checkbox when the activity is completed. Currently in 'In progress' state, the checkbox appears. Once we click and click on 'Continue' the activity completes and move to the nex...
CSM Workspace - Reports Configuration
On CSM Configurable Workspace we can see Dashboard of reports on the homepage. Where are these reports configured? How we can update the filter conditions on existing reports or add new. What is the backend table name or how I can navigate to these r...
SLAs: how to ensure that the elapsed time is up to date?
We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...
Nothing appears in repeater
I'm trying to use the repeater component in UI Builder. I've watched the live coding happy hours parts 1 and 2, but I do not see what I'm doing any differently. I've got three containers.The first and third container are 1-column, 1-row and hard code...
Resolved! Predictive intelligence question - just starting out
Hi, This might be a basic question since I'm still learning Predictive Intelligence solution. I have created a classification definition on a case based on short description and description. Ran the training. It came up with results which I tested an...
Resolved! Can "Define a New Class" Script Include be called from the client side?
Hi all,I was reading the ServiceNow on-demand course material for Module 7 (Script Includes), and it says that both "Define a New Class" and "Extend an Existing Class" can be called from both server-side and client-side scripts.But every article, com...
Resolved! What happens to SLA when an incident is reopened after being resolved in ServiceNow?
Hi everyone,I have a question regarding SLA behavior in ServiceNow when an incident is resolved and then reopened.Let’s consider a scenario:An incident is created, and an SLA (for example, 1 hour) is applied. The issue gets resolved within that time,...
Quantum Code Search
After using the OOTB code search tool for years I decided it was time for an upgrade. Quantum Code Search is my take on a replacement; it wraps the out-of-the-box sn_codesearch API in a modern, feature-rich interface and works across both UI16 and Po...
