how to hide edit button on workspace list view
How to hide this edit button for scooped application list view .
Forum Posts
Observability - Remote Tables - Caché memory usage
Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...
Where to configure participant recommendations for MS Teams conference calls in SOW
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
Resolved! Error: Tenable for ITSM plugin
The connection is setup and returning a 200 code. I have used their code to return the json for a specific chunk outside of ServiceNow, but it's failing inside ServiceNow. This specific piece always fails - https://cloud.tenable.com/vulns/export/{exp...
Uploading attachment through transform Map
Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.
Event Field mapping script
Hi All,I have a one requirement to add the assignment group of alerts based on some conditions through the event field mapping script, right now for testing purpose I am just hardcoding the assignment group in script but it's not working so can you p...
Pass file as input to a Subflow
I am creating a subflow that needs to append to a file opened in the parent flow. The file is a CSV, created using Begin File. I am not finding a way to pass this file into the subflow as input. Any ideas how to do this, please?
Incident Resolution Codes
I want to recommend the usage of Resolution Code >> giving the cause of the issue under Incident Management in my organization. Purpose - 1.better categorization as per the cause/Holistic view of different causes of Incidents in env ...
To show catalog variables at the time of approval on esc portal
Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...
How to fix multiple History record creation
Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...
ACL Restriction
Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...
Email notification when Record producer submitted.
Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...
Resolved! Service Portal Data table from Instance Export Issues
We have an issue where we are using a Data Table from Instance out of the box widget, and the table was pointed to Table A, but most of the columns that we show are from a reference field of Table B. Normally users were able to export the records wi...
Resolved! simulate Reference Quaifier onSubmit
I have a few fields with Reference Qualifier attached to them. Due to templates, users have some invalid values stored in them. I want to make sure that data is saved with only valid values. How can it be done to simulate the ref qual on those fields...
Need some help to understand for currency field use in ref in one of my application
I am using a currency code field that references values from the fx_currency table. However, when I save the form, the currency code is not retained—the field value disappears and is not visible after saving.Could someone please suggest why this migh...
