Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...
Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...
Hi All,I am using the form widget to display a ServiceNow form. It has a field Application which is reference to User table.When I try to search by my first name, it works fine. But when I search by my last name, it can't find my name.When I add a '*...
A Simple question, seems I cannot find answer to it. I want to change the profile name I have been using for past N years to more formal one but I cannot seem to find the place where this change needs to happen.I have checked COmmunity profile as w...
I have a scenario. Whenever someone submit a Microsoft form, a case should be created in ServiceNow. Can anyone please guide me on how to do this? What procedure should I follow? We don't have integration hub subscription.
Hi All,I am working on VRM and Computed risk rating is not getting populated for one of our Vendor because I can seeAssessment's - Planned end date was 5th Dec 2025 but Actual end date is 8th Jan 2026. (Pictures are attached for reference.)What shou...
Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...
In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...
Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...
As per the document, if IRE finds out duplication then it updates the CI instead of creating a new. "After an initial import, the Microsoft Intune device ID, connection name, and Discovery Source are populated in the Source [sys_object_source] table....
Hi all I have a requirement on UIB, whenever a Complaint reason is selected, there are certain choices that needs to be populated. (Reference screenshot below) I have tried below client script, but seems not working. /** * @Param {params} params *...
Hi Team, In Change management SOW view we have option to "Assess Risk" during new state if we click on assess risk and submit Risk question i don't have option to Re-asses the Risk during other states i.e. Assess and Authorize. Please provide me the ...
HI,i tried to make the reference fields to work not only with a 'startwith' query but 'contains'.so far only the fields that are referencing the sys_user table work with 'contains' because i change the value of the system property -"glide.ui.ref_ac.s...
Dear all, I am learning the scripting in ServiceNow which is new for me actually.Inpsite of client scripting which is quite clear to me by using g_form, g_user object, in an other hand I have been pointed to Jelly script at some time. What is the use...
What is the purpose of Web Service Access only in user registration form
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