Surveys

[Ragavi2]

Hi ,

What will happen if set repeat interval as well as Trigger randomly   check box in  survey trigger condition .

Does the survey trigger based on the repeat interval or based on the probability I configured ?

Thanks ,

Ragavi

[OlaN · Accepted solution]

Hi,

The repeat interval defines the time that must pass before the same survey is triggered on the same user again.

The trigger randomly checkbox defines to who it should send the survey, to everyone, or to a percentage of the users that match the survey conditions.

If these both are checked, then both are evaluated.

[OlaN · Accepted solution]

Hi,

The repeat interval defines the time that must pass before the same survey is triggered on the same user again.

The trigger randomly checkbox defines to who it should send the survey, to everyone, or to a percentage of the users that match the survey conditions.

If these both are checked, then both are evaluated.

[Ashir Waheed · Accepted solution]

Hi @Ragavi2 

If you have both the "Repeat Interval" and "Trigger randomly" options selected in a survey trigger condition in ServiceNow, the survey will be triggered based on a combination of both the repeat interval and the probability that you have configured.

The "Repeat Interval" option specifies the time interval between survey invitations. For example, if you set the repeat interval to one week, the system will send out a survey invitation once every week.

The "Trigger randomly" option, on the other hand, specifies the probability of sending out a survey invitation during the repeat interval. For example, if you set the probability to 50%, the system will randomly select 50% of the users who meet the trigger conditions and send them a survey invitation during each repeat interval.

Therefore, the survey trigger will work as follows: during each repeat interval, the system will select a random set of users who meet the trigger conditions with the probability you have configured and send them a survey invitation. The process will repeat at the specified time interval.

It's worth noting that the actual number of users who receive the survey invitation during each repeat interval will depend on the number of users who meet the trigger conditions and the probability you have configured. If you have a large number of users who meet the trigger conditions, you may need to adjust the probability to ensure that the survey invitations are sent out to a manageable number of users.

Regards,

Ashir Waheed