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Sync photos with AD

Brian Lancaster
Kilo Patron

‎05-28-2025 08:51 AM - edited ‎05-28-2025 09:31 AM

I followed the KB article How to import photos from Active Directory (AD) into ServiceNow using an LDAP Import. But it is not pulling in any of the photos.

thumbnailPhoto - default was much longer then what shows in the article.

BrianLancaster_0-1748447115861.png

glide.ldap.binary_attributes 

BrianLancaster_1-1748447150146.png

glide.ldap.binary_attaributes (agent properties)

BrianLancaster_2-1748447206006.png

Also have the onAfter script as it it appears in the KB article.

 

Did I miss something? Sometimes nothing shows in sys_attachments and sometimes what I expect appear but its always for the same users.

 

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Brian Lancaster
Kilo Patron
In response to Ankur Bawiskar

‎05-28-2025 10:10 AM

I tried the updated function but that didn't make a difference.

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Brian Lancaster
Kilo Patron

‎05-29-2025 08:57 AM - edited ‎05-29-2025 09:04 AM

I think I figured it out. We seem to have a lot of users in AD who have pictures on there accounts but for some reason no thumbnail attribute in AD. This may be an AD issue as I did some google searching and found several things related to pictures showing in outlook and teams but there is no thumbnail attribute.

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