I have a ui action that pages the on-call person based off the assignment group of the incident. It will page the on-call person for a on-call schedule that is using that assignment group. Some assignment groups are not on-call so I want to exclude those groups. So on the ui action, how can i exclude 4 groups, so that the ui button does not show when these groups are assigned to the incident. Groups A, B, and C.
You could add a new True/False field called "On call" to the Group table and use that in your condition:
Tag all your on call groups by setting the field to "true". Easier to maintain with a checkbox instead of changing code to make the UI Action appear or not for the groups. Your condition could then be:
current.priority == 1 && current.assignment_group.u_on_call == trueAnother way of doing it would be with the "Type" field on the Group table, and adding a Type of "On call". But that could be a bit of a pain depending on how things are configured in your instance. OOB, the Assignment group field on Task has a reference qualifier of:
To me, that's a mistake. The default reference qualifier should be blank, and any overrides should be in Dictionary override records for the appropriate tables.
Personally, I would go with the "Type" field as it gives you a lot of flexibility, but it might take a bit to get all your groups setup and working properly in all the different task tables. That's why I like to do it right from the start of an implementation. The new "On call" field, however, makes it quick to add what you need now.
