Hi Team,I have a requirement 1. Parent group members can see their incidents and all child group incidents.2. Child group members can only see their group incidents, but they should not see their parent groups or the other groups.3. The above conditi...
I am trying to allow catalog tasks to be assigned to a user without the mandatory fields being required.I have one field that needs to be filled in before the catalog task is closed. This is controlled by a Catalog UI PolicyI tried creating a new sav...
Hello Everyone, I'm Unable to run the REST API URL on the browser, When i run this it pop up a login page but once i entered the credentials it is still redirecting to the login pop up. The user is already having the REST API roles.Could you please g...
Today, I had a user ask if I could remove the "Add Me" button that allows a logged in user to quickly add themselves to a custom List field.I figured it had to be simple, probably a dictionary attribute, but I couldn't seem to find anything about it ...
I am trying to repair SLA on incident however we have custom field assignment group (u_assignment_group) on already added to Task SLAs tab for Incident table.To get how many assignment group changes in Task SLAs tab. When we click on repair SLA for s...
Hi All, We have a requirement to populate due date on sc_task using the delivery time updated on catalog items.So, we have few catalog items related to finance like accounts Payable where delivery time is 2-3 business days and few generic ones like a...
I have not run into this problem before and don't know how to solve it. I have created a custom application through Studio. The custom app has two custom tables in it, the parent table that is extended from the Task table and a child table extended ...
Hi everyone,We have a dashboard with numerous reports based out of the 'sc_task' table,The reports display the correct data but it displays different colors on different reports.I know we can define Chart Colors for fields based out of the sc_task ta...
I have a requirement:after the IT Service Help Desk starts a Teams Chat for a incident record, ServiceNow background should automatically send a message to the new created chat, sending more detailed incident information to the chat as shown in the...
Hello, I am task to create a UI policy on a form when the field "enter_time_spent_in_hours" is filled the integer must be greater than 25.
Hi All,I want to add a watchlist when a particular type of request"New user" of one specific service catalog. I have created a business rule, event, and notification. However, the email notification trigger is not working. Can anyone help me with the...
Hi,I am encountering an issue while trying to perform a search on a page. Using the "Click Component (Custom UI)" test configuration, I can enter the required value in the search field, but I am unable to initiate the search results. Manually, I can ...
Hi All,I am looking for some help in one requirement for Now Experience workspace.Need to add image beside Caller ID field on Incident form and LIST view in workspace same as how we already have it on Native view. If same is not possible is there any...
I want to change the label of field displayed on Workspace. I want Opened for field to have a different label just on the workspace. Is this possible?
Hi , I have requirement where, email notification should be send to respective managers of group .The emails contains the details of incidents , scrum aging details. Let the group contains members A, B, C and the manager is X another group contain me...
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