Hi team,We need to create a notification With Accept and Reject link.When we click on accept, it will "close" the finance case and click on reject, set back to "open" and route back to to the agent who worked on it last. Can anyone pls here with the ...
why do not send notification to assignment group member when assignment group is assigned it only send one member of assignment group in servicenow.Note- I have checked all of user notification preference that is fine. Can you please help me on this....
Hi Team , can anyone please help me on this , we have to upgrade the “SailPoint IDN for Service catalogue” module from 3.0.0 to 3.1.0 in Service-now staging, but it was upgraded to 3.2.0 version directly. In order to mitigate the risk, could you pl...
Hello Community, I have use case where New incident is created by external Vendor sending us new email, and inbound action does the job. However when our internal user Replies to this email - ServiceNow recognizes it as Type ="NEW", and does not upda...
I am in correct scope but still unable to activate the flow and i am having admin role.
.)Create an excel spreadsheet with 6 columns and consisting of data up to 20 records. By using import operation in service now go ahead and load data into ServiceNow with Import set option. 2.) Write down the list of steps to be performed in order to...
Hello ServiceNow Community,I hope this message finds you well. I'm currently facing an issue with preventing the attachment of .zip files in my ServiceNow instance. Despite implementing a script to restrict the attachment of .zip files, null entries ...
HI, all We're verifying how to create vulnerability item (VI) manually.According to our team member, it seems to be posssible by copying the steps of Service Graph ConnectorsWe tested the blow flow for creating Vi but it didn't work because some issu...
I would like to create an SLA that measures the time from the creation of Incident A to the closing of Incident B.Specifically, we have the following image.(1) Create Incident A(2)Select Incident A as the parent incident, and create Child Incident B....
Hello all. We have elected to use Jira Spoke for our integration. I have successfully connected the spoke and was able to trigger incidents into logs in Jira. However, I wanted to see if someone was able to achieve some difficulties mapping the requi...
I have a location field (reference field ) its upon cmn_location table when I click on the field its showing all the locations present in it, cant I make it such that it only show the locations that I want? is there any reference qualifier for this?
Hello everyone, I have a problem to solve, knowledge articles are currently created directly in production.Necessity: Whenever an article is approved and published in production, that same article must be created in the DEV environment with the same ...
New to SN and not sure How to setup GitHub credentails on Demo? Instructions don't match. I can't find Connections & Credentials > Credential. (Washington Version).... Create a Credential record for the GitHub connection.IMPORTANT: Credential record...
Hi, I have a requirement In Knowledge articles there are different types of comments captured in activity logComments which are automated ( like Article automatically retired etc)Feedback comments from users which they give on portalWork notes made f...
Hi All,I have a requirement where I have to stop unauthenticated users from accessing Virtual agent client page.The community article provided says that I either need to deactivate the public page or modify the OOTB SAML2_update1 script include by ad...
