Hello Everyone, We want to hide the virtual chat icon/window for employee whose type is New Employee and we are using the "Service Portal Agent Chat Configuration" for enabling the VA icon. We don't have any role criteria to add. Please help me with ...
I have called a rest message in an async business rule and it is being triggering again and again and and even I set the setworkflow(false) still it triggers.Please advise what we can do.
I've a requirement to trigger the task when a variable 'ABCD' is '1','2','3','4' .Where ABCD variable is a 'LookUp Select Box' and Its declared with in the MRVS Variable set Please help me how to write a script to access this variable in the workflo...
Hi All, I want to reduce the limit when loading the reference value in the Virtual Agent
Hi Everyone,So, I have three fields that need to be mandatory before the user is able to Complete a case. I have a UI Policy shown below, but when I click the Complete button, it brings up the modal to have the user enter the comments and allows the...
Hello team As I am opening every catalog item on service portal I am getting an Error - "An error has occured" This is happening in my DEV environment after successful cloning with PROD instance but this error is not occurring in the PROD environmen...
Hi, Anyone can help on Outbound integration with Ebonding incident, any document or blog i can refer. Also please help me on configuring payload for outbound integration. Best Regards,Juganta
Hello. I'm trying to create an Angular Service Provider to share information amongst widgets. There seem to be a lot of examples of Directives, but I have not been able to find an example of an Angular Service Provider in Service Portal for Servi...
Hey everyone, I have need for comments from task to follow over to the next task in workflows. I have searched and found a post that said it has a solution but it is not working for me, wondering if anyone has any advice or what I am doing wrong. I c...
Hi all,I've been reading some posts regarding sys_history_line, sys_history_set and even tried to do a database view on these tables (joining with incident table as well) but without success. Also it is not best pratices to run reports over system ta...
Hi All, We have few fields on HR case table like HR services, category,subcategory. Based on these three field value selection we have to set the priority of HR case.Data lookup table creation is not allowed by client so not script Include. Please he...
Hi All I have a requirement in BCM module (where BIA is out of scope) that whenever a asset is added in scope tab of the BCP(Plan record), then all the related plans related to every asset should come in the related plans tab. For eg: - I have added ...
Hi All, I am wondering why there is two different colors for two different portals.In BLSP portal I am linking the KB home page, and it shows me in different color text.In GSP portal I am linking the KB home page, and it shows me in different color t...
I have this quick links.Example: If I have 1 quick links it should be displayed in the center and if 2 if should be evenly distributed from center basically being responsive.Please do help me with the suggestion to modify this
Hi All, I have a catalog item which creates a task. Once the task is closed the RITM is assigned to the requestor for him to close it. I want however to close it if user does not do it himself after 3 days. How to approach it? thanks!