Hi All, So if the incident is resolved, the email is generated with the Email signature at the bottom ${mail_script:SASPL_email_signature} . But It is working for me only but not for the users. It is in empty for them.
Hello All, Within the CSM portal when a user submits a request, on the landing page after the user has submitted the request. I would like to see the request details in the top right of the page. I have attached an image to demonstrate what I need....
I am trying to disable hover background colour. I do not want any hover color. Please help to remove the same
Flow for a catalog item is not working as expected on impersonating HR User. The RITM Shows the stage as "Waiting for Approval" as designed but it doesn't triggers the Manager's approval. However, the same flow works fine for an admin user. Any help ...
Hello everyone, I need the user to be able to write in all fields of the record, both at the time of creation and during editingI've encountered the following problem:During the creation of a record, a user with a specific role is unable to write to ...
Hi All, Is anyone having Idea on the below Gen AI requirement. It will be more helpful if you have any suggestions. Need to turn CSV file into a GIF and create GEO charts from it using generative AI in service now. Please someone help me out like how...
Hi Guys, Here I have " My approvals " actually, I wanted to know for sure if there no approvals in queue or in pending state for that lets say user A and if we try to impersonate from user A and navigate to the service portal homepage it will not sho...
Hi Requirement: if any RITM goes to approval, if he wants to reject approver should be update reason for rejection in comments(should be mandatory) then only state move to rejection otherwise it will abort the state ...
How to Restrict users no one should be able to assign any incident to this group A only Group X should have access.Can any please help on this.
Hi ,I want to add an "i" button to see the preview of the record of the multiple Users added in the Watchlist in Service Operation Workspace for Incident form .
Hello, There have been a couple of instances now where the CAB meeting was not ended in the workbench at the end of the meeting resulting in a grossly over timed meeting. Is there a way to have this corrected or at least set up a reminder that a meet...
Hello All,I have a requirement to update the portal colour theme in esc portal based on the logged in user company field value. If a user is belonging to company 'X' then when they opens in ESC Portal they should one set of colour branding and when a...
Hi Team, I have been working on this Request info custom script where I wanted update the state field when the Request Info button is clicked but I found the script was used to run previously as expected but suddenly after the vancouver release we fo...
Is it possible to display only a specific record as the first selection in a reference field List?not a shadow text or default value.Klick on the ref icon, and in that pop list, Japan should be First and then Afghanistan, Albania....Example.Click on ...
Hello All, I want to get the 'answer' from the decision table I am using the following decision table API in script: var dt = new sn_dt.DecisionTableAPI();var input = new Object();input['u_keywords'] = 'HR case - new hire - mover';var response = dt.g...
