\${sysapproval.URI} not working

[Tim Wmson]

I have an email approval notification in Change that uses the ${sysapproval.URI} to show a link to the Change in the email. I've created another approval for a different application and it also works. However, when I set up an approval for a different application, it doesn't generate the link in the notification.

Also, none of the links to the ticket being approved display in the email either.

My email looks like this:

Purchase Order ${document_id} requires your approval

Parent Request: ${sysapproval.u_support_ticket__}

ITSS Vendor: ${sysapproval.u_vendor}

Vendor:   ${sysapproval.u_non_itss_vendor}

Project #: ${sysapproval.u_project__}

Procurement Contact: ${sysapproval.u_procurement_contact}

IT Contact: ${sysapproval.u_business_poc}

Total Cost: ${sysapproval.total_cost}

${mail_script:sysapproval_approver_script_1}

${mailto:mailto.approval}

---

${mailto:mailto.rejection}

---

Click here to view Approval: ${URI}

Click here to view Purchase Order:   ${sysapproval.URI}

[Uncle Rob]

Strange.   So its definitely sending the email, its just not populating links.

Not thinking straight this morning, so this might be a stupid question.   How is your approval generated?   Same way as your other working examples?   Are you missing a parameter or something?

[michaelmassey]

Tim,

See if this Community link can help you: ${Request.number.URI} not working

Thanks,

Michael

[Deepak Ingale1]

Can you try below Tag and check, this is some work around solution I had provided for similar issues in past and that worked perfectly.

<a href="nav_to.do?uri=sc_request.do?sys_id=${sysapproval.sys_id}">${sysapproval}</a>

Kindly replace 'sc_request' part by your 'sysapproval' table.

[Tim Wmson · Accepted solution]

the main issue was found to be that the Approval For field wasn't being updated with the associated task