syslog_email error "Blocking Bounce Email addresses:"

[pbusch]

Running Washington DC, I've configured a sysevent_email_action with 'recipient_fields' dot-walking task.assignment_group.email , as well as myself in the  'recipient_users'.

I am receiving the email, but not the dot-walked field value [which is an email address, naturally].

A syslog_email error related to the sys_email output reads "Blocking Bounce Email addresses: [<The Group Email Address>].

I'm not familiar with this error, and haven't found any data on it yet.

Does anyone know how to fix this issue so the sys_user_group 'Group Email' field value will be emailed correctly?

Thanks,

Pat

[pbusch · Accepted solution]

I found the resolution:

“Blocking Bounce Email addresses.”  error typically occurs when ServiceNow blocks emails to addresses that have previously bounced back.

Here’s a brief explanation and steps to resolve it:

Explanation

ServiceNow’s email system includes a feature to block emails to addresses that have previously bounced. This is to prevent further attempts to send emails to invalid or non-existent addresses, which can a...

Steps to Resolve

1. Identify the Blocked Addresses:

   • Check the email logs in ServiceNow to identify which email addresses are being blocked.
   • Navigate to System Logs > Emails and look for entries with the error message “Blocking Bounce Email addresses.”

2. Remove the Blocked Addresses:

   • Once identified, you can remove these addresses from the bounce list.
   • Go to System Mailboxes > Bounced and manually remove the addresses that you want to unblock.

3. Update Email Addresses:

   • Ensure that the email addresses in your system are correct and up-to-date.
   • If necessary, contact the recipients to confirm their email addresses.

4. Configure Email Settings:

   • Adjust your email settings to handle bounces more effectively.
   • Navigate to System Properties > Email and review the settings related to bounce handling.

I momentarily checked the email bounce settings without luck, but the above steps fixed it.

Cheers!

[Mark Manders]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646657

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/notification/conce...