System property glide.sc.evaluate.variables.write.access not working in my instance

[GUSNOW13]

 

Hi all, I have a requirement for providing edit access to one of the variable field on the form for user of fulfillment group.

Form is record producer which extends incident table. Incident variable editor formatter is used for form design all the variables are stored from record producer to this formatter. I have written client script and UI policy but unable to give edit access to the user which is editable for me. All the variables are read only for the user and he wants access to one field after the form is submitted on the portal and when it comes for fulfillment. The write roles on the variable field also doesn't seem to be working hence i created glide.sc.evaluate.variables.write.access  system property for write access which also seems not working. Can anyone guide me to how to move forward

[Allen Andreas]

Hi,

If this is for a record producer, the RP variables normally "map" to a field on the form. The variable formatter merely just shows what was submitted by the user initially, but after that, everything would be driven from the new Incident record that was created and its related fields.

Is there a reason why a fulfiller needs to edit a field in the variables, that don't really drive any other future process (out of box) and wouldn't instead make the change on the Incident record instead?