Task Short Description same as RITM Short Description

[Burhan Shah]

Hello Community,

How can we set a RITM variable description automatically to task short description? They are currently different and I want to set them the same. RITM & Task Description should be the same.

I have attached a picture for your reference.

[Community Alums]

Hi @Burhan Shah ,

You can set the task short description to variable value at the time of creation itself.

In flow designer, use "get catalog variables" action to get catalog variable values

When creating the task use "data pill"(second box) to set the value to your variable value

If my answer helped you in any way, please mark it as helpful or correct.

[Dnyaneshwaree]

Hi @Burhan Shah,

1. If you are using flow then, solution provided by @Community Alums will suitable for you.
2.f you want to use BR then solution provided by @palanikumar will suitable for you. I have added some modification in logic according to your requirement. If required, you can use it:

current.short_description = current.parent.variables.description;

                                          Or
You can Create BR on RITM and use below logic and update as per your field and variable names:

 var scTask = new GlideRecord('sc_task');

            scTask.addQuery('parent', req); // map as per your requirement

            scTask.query();

            if (!scTask.next()) {

             scTask.short_description = current.variables.description;

                scTask.update();

            }

Please mark it as helpful or correct, if this solution is helped you in any way.

Thanks In Advance!!