Task SLA RITM

[nameisnani]

Hi Team , 

How do i bring Task SLA in RITM Table in Related list .

can anyone please help me with proper steps to configure this . If possible please provide screenshot of configuration of this for better understanding .

Thank u 

[Dr Atul G- LNG]

Oppss. wired.. do have admin rights?

[swathisarang98]

Hi @nameisnani ,

Configure -> Related List -> "Task SLA ->Task"

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[nameisnani]

Hi @Dr Atul G- LNG 

@swathisarang98 

We are configuring SLAs for limited catalog item's only .

And this ' Task SLA ' has to be show for particular 2 catalog item's only.

How to configure this , please help me with steps and screenshot for better understanding.

[swathisarang98]

@nameisnani , you can create a onload client script on sc_re_item table as below,

function onLoad() {
    var item = g_form.getValue('cat_item');

    if (item == '90527e0393ecc6504487bd6cebba1078') // sys id of item  based on which you want to show related list
 {
        g_form.showRelatedList('task_sla.task'); // related list name
        }
        else {
            g_form.hideRelatedList('task_sla.task');
        }

    }

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Dr Atul G- LNG]

In SLA definition you need to add Catalog item name