Teams Integration

[Jitendra Kumar1]

Hi Everyone,

I have configured the teams integration with servicenow, but the bot is not responding from the teams app I have checked all the configurations everything looks good but I don't understand why the bot is not responding back. Experts if you have any suggestions please drop here 

Thanks

[Anand Kumar P · Accepted solution]

Hi @Jitendra Kumar1 ,

The process of deleting the "sys_cs_client_adapter" record works because it resolves a discrepancy between two related tables: "sys_cs_client_adapter" and "sys_cs_conversation." This discrepancy was causing issues with the conversation functionality. When you delete the "sys_cs_client_adapter" record, it effectively ends any active conversation associated with that user. As a result, when a new conversation is initiated, both the "sys_cs_conversation" and "sys_cs_client_adapter" records are recreated from scratch. This ensures that these two records are now in sync with each other, eliminating the previous inconsistency and resolving the problem. In simpler terms, deleting the "sys_cs_client_adapter" record essentially resets the conversation state, allowing a fresh start where the related records are properly synchronized and no longer conflicting.

If the solution works, please consider marking it as helpful.

Thanks,

Anand