Technical and Functional Design documents for SAM / HAM - Need formats

[VasanthMuthuram]

Hi,

Where to find Technical and Functional Design documents for SAM / HAM.

there should be a structured format for the OOTM process.

[Martin Virag]

Hi!

I would check on nowcreate. Check for Process Workshop documents.

You can also follow these success packs:
https://nowlearning.service-now.com/nowcreate?id=sp_overview&nc_ai_search=true&versionId=&sp_id=3157...

https://nowlearning.service-now.com/nowcreate?id=sp_overview&nc_ai_search=true&versionId=&sp_id=e62a...

[Mark Manders]

Did you check NowCreate?

[Ehab Pilloor]

Hi @VasanthMuthuram,

Please check Now Create for this. 

https://learning.servicenow.com/nowcreate

Regards,

Ehab Pilloor

[Dr Atul G- LNG · Accepted solution]

Hi @VasanthMuthuram 

As a BPC (Business Process Consultant), I strongly recommend using Now Create as the go-to platform for any type of functional documentation. Now Create offers a centralized and standardized repository where you can find templates, workshop decks, blueprints, and sometimes even plugin details.

👉 Login to Now Create:
https://learning.servicenow.com/nowcreate

1. Go to the Assets section.

2. Search for terms like HAM, Hardware Asset, or SAM.

3. You’ll find multiple types of documents available.

✅ Make sure to download the ones aligned with the latest release.

https://youtu.be/QyvYXRFdXEg