Technical issue with virtual live agent support chatbot

[Sreedhar Mamill]

I have two developer instances. I'm trying to embed/configure Virtual Agent in Dev2 instance through widget. I have installed all the required agent plugins and AWA(Advances Work Assignment) Plugins in Dev1 instance. My aim is to provide live agent support from Dev1 instance when someone needs live agent support from Dev2 Service Portal. 

I have created a widget and configured accordingly and embeded in Dev2 instance. I'm getting the Virtual Agent chatbot as expected in Dev2 Service Portal. But here where I got stuck, whenever I try to click on Live Agent support link, I am getting either 'agents not available' or 'i'm having technical issues and won't be able to continue this conversation.' issue.

I have configured the Advnaced Work assigments for Service Channels, queues and rules for 'Chat' in Dev1 instance. I'm literally looking to make a connection between end user(Dev2 Service Portal) and live agent(Dev1 instance). 

I'm available as an agent form Dev1 agent workspace and trying to get support from Dev2 Service Portal. 

Any help will really appreciate. 

Attaching the issue screenshot for the same. 

[johndoh]

Why not on Dev2 just have your widget itself be pointed to Dev1? Sort of like this - Embed the Virtual Agent web client in an external web page (legacy method) (servicenow.com) or Add the Portable Virtual Agent web client to a third-party website (servicenow.com). The one thing I can think of right off is you could do a link in your call to the live agent workflow on Dev2 to instead be something like this with the sys_id being the live agent topic on Dev1 https://Your ServiceNow URL/$sn-va-web-client-app.do?sysparm_topic=TOPIC SYS_ID

I would think if you had it open in the same window it should not be an issue. I just dont know how you would get the history of the conversation.

[johndoh]

You can also try  https://Your ServiceNow URL/$sn-va-web-client-app.do?sysparm_live_agent_queue=abc123