Text Case in sys_ui_message and Virtual Agent

[Raj64]

Hello,

I have a topic that has the word "Access" in a static control (Virtual Agent). When I test the topic, it shows up as "access" (lowercase a). I checked sys_ui_message and the key is "access" and the message is "access".

My question is: If I change the message to "Access" (fixes the topic by the way), what happens if there is another topic using the word access but I need it to display in lower case?

In summary, I want:

Topic 1 to display "access" as "access"

Topic 2 to display "access" as "Access"

[Community Alums]

Hi @Raj64 ,

The [sys_ui_message] table structure is as follows:

• Key - this is the identifier called via the API

• Language - this is the language of the presenting text

• Message - this is what is to be displayed in the UI (aka the translation)

It's important to note that the "key" is case-insensitive, and as such you need to be mindful to not create a duplicate of that key in a given language.

[Raj64]

Hi Sandeep,

Doesn't really answer my question. I want to know how I can have a VA topic using the word "access" be displayed in lower case, but have another topic display it in upper case.