Text was showing as XXX on CSM portal for a user while viewing case on standard ticket page.

Gopi Naik1 · ‎03-17-2023

Hi All,

When a user trying to view cases on CSM portal it was showing text as special characters. Please find the attached screenshot for more information.

Thanks,

Gopi

If my solutions helps you to resolve the issue, Please accept solution and Hit "Helpful".

Thanks,
Gopi

Allen Andreas · ‎03-24-2023

Hi,

Ok. Let us know how it goes.

If my reply ends up guiding you correctly, please also consider marking it as "Accept Solution".

Thanks and take care! 🙂

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Gopi Naik1 · ‎03-19-2023

Thanks in advance !

Gopi

If my solutions helps you to resolve the issue, Please accept solution and Hit "Helpful".

Thanks,
Gopi

Allen Andreas · ‎03-20-2023

Hi,

That's interesting...

Makes me think it could be a browser issue or something like that?

Can they try with another browser?

Is this happening for anyone else?

When you impersonate them in that environment and you check the same page/area does the text look like that?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Gopi Naik1 · ‎03-24-2023

Thanks for the response, Suggested the same to user and waiting for the feedback.

Thanks,

Gopi

If my solutions helps you to resolve the issue, Please accept solution and Hit "Helpful".

Thanks,
Gopi

Allen Andreas · ‎03-24-2023

Hi,

Ok. Let us know how it goes.

If my reply ends up guiding you correctly, please also consider marking it as "Accept Solution".

Thanks and take care! 🙂

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!