The callers location should be popped-up (alert) when opening a record.

keerthana · ‎08-15-2023

BR:

g_scratchpad.v=current.caller_id.location.getDisplayvalue();

CS:

ONLOAD

var v=g_scratchpad.v;
alert("the caller location is",v);

didn't get output, please share any correction?

Pavankumar_1 · ‎08-15-2023

Hi @keerthana ,

try below script it will work.

1. Display Business rule

(function executeRule(current, previous /*null when async*/) {
	g_scratchpad.v = current.caller_id.location.name;

})(current, previous);

2.On load client script

function onLoad() {
	var v=g_scratchpad.v;
	alert("the caller location is" +v);

}

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

varaprasad123 · ‎08-15-2023

can't it be only CS? try following.

(function() {
// Get the caller's location
var callerLocation = g_form.getValue('caller_id.location');

// Check if the caller's location is not empty
if (callerLocation) {
// Display an alert with the caller's location
var alertMessage = "Caller's Location: " + callerLocation;
alert(alertMessage);
}
})();

keerthana · ‎08-15-2023

no output

Aman Kumar S · ‎08-15-2023

@keerthana
var v=g_scratchpad.v;
alert("the caller location is: " + v);

Best Regards
Aman Kumar

keerthana · ‎08-15-2023

@Aman Kumar